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概要
l like all kind of new challenges where I can work with hospitality/ services/administration, HR Management/Coordination/managing staff in different ways in positive & open environment.
Bookings by email, fax and telephone
Employee management
Guest service management
Complaint management
Implementing company mission, vision and concepts
Billing
Front desk management
Optimization of guest satisfaction
Group Service Management
Overbooking Management
Assistance in Revenue
Team Building
Dispute / Complain Handling
Customer Relationship Management
People & Leadership Management
项目
工作经历
Assistant Manager Administration
Enter Description
Admin Supervisor
Supervise the receptionist and service team.
Supervise the staff of cleaning and maintenance.
Responsible of implementation of COVID-19 SOPs in office.
Escorts VIPs guests.
Responsible of cleaning and maintenance of whole office.
Office fumigations, availability of utility & drinking water, fuel cards management, generators, lifts etc.
Execute/perform tasks to be assigned by the senior manager and head of admin & security time to time.
Responsible for developing and implementing workplace safety & security.
Keeping facilitation desk active 24/7 when ever needed.
Managing vendor correspondences for office supplies.
Guest Service Agent
Greet and warm welcome the guest.
Express check in and check out.
Currency Exchange.
Complains Handling and guest requests.
Cashering and billing.
Communication Officer
Guest complain handling
Ordertaking(Japanesse,Chinese,Continental and Italian)
Guest request and services in room
Airlines Crew handling
Emergency handling
Guest Relation Officer
Restaurant Reservation
Ordertaking
Guest complain handling
Guest Services
Management Trainee
Training in front office department.
Assist the line managers and co ordinate with other departments
Hands on training in housekeeping department , food and beverages department, laundry department and banquet department.
